Refund and Privacy Policy

Refund Policy

Equipment rental refunds are given for cancellations that occur 14 days prior to the equipment reservation pick-up date.

Merchandise refunds and returns are given within 30 days of clothing/item purchase.  Items must be accompanied by the receipt and original tags, and be in pristine condition.

Privacy Policy

This policy describes the way we protect your personal information. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.

We Protect Your Information

We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

Why Do We Collect Your Information?

Our primary purpose in collecting personal information is to provide you with an efficient, safe, and personalized experience. We may use your personal information to:

  • provide sports equipment reservations that you initiate;
  • process transactions and send notices about your transactions;
  • send you targeted marketing based on your communication preferences.

We Do Not Share Your Personal Information

With the exception of sharing your personal information with or PayPal when you place a deposit for sport equipment rentals, we do not share your personal information with third parties.

Flatiron Sports does not sell or rent any of your personal information to third parties in the normal course of doing business.

How You Can Access or Change Your Personal Information

You can review and edit your personal information at any time by logging in to your account and clicking the My Account Link. You may also contact our office by phone or email and we will be happy to assist you.

Contact Us with Questions About Our Privacy Policy

If you have questions or concerns regarding this policy, please contact us at 800-821-4331 or P.O. Box 130, Crested Butte, CO 81224.

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